The McDonald’s Ice Cream Machine Hacking Saga Has a New Twist

Six months ago, a tiny startup called Kytch sued Taylor, the billion-dollar manufacturer of McDonald’s notoriously broken ice cream machines. For years Kytch had sold a small device that hacks those ice cream machines, letting McDonald’s restaurant owners better diagnose their maladies and make them work more reliably—only to find, according to Kytch’s legal complaint, […]

A New Antitrust Case Cuts to the Core of Amazon’s Identity

“I founded Amazon 26 years ago with the long-term mission of making it Earth’s most customer-centric company,” Jeff Bezos testified before the House antitrust subcommittee last summer. “Not every business takes this customer-first approach, but we do, and it’s our greatest strength.” Bezos’s obsession with customer satisfaction is at the center of Amazon’s self-mythology. Every […]